Trading Floor & Call Centre Data
Call Centre DataTrading Floor/Call Centre Data
Many Investment Banks use multiple Trading floor applications and platforms, whether it be feeds from Reuters, Bloomberg, IPC and many others or Trade Voice systems from BT, SpeakerBus, Cisco and Skype for Business. On top of this there are many Voice recording systems for example Verint, NICE and Redbox among others. All of these applications together generate a vast amoun of data which, in most circumstances must be stored on compliant storage platforms. Examples of these platforms include Dell Centera, Dell ECS, Hitachi HCP, IBM iCOS (CleverSafe) and NAS compliance such as Isilon SmartLock of NetApp SnapLock, just to name a few. Depending on which platforms are used the applications may be using standard protocols like REST, S3 and CIFS or ad-hoc protocols like the Centera CAS API.
Many Banks are cautious of migrating the recoding data between platforms due to the number of challenges involved, including:
