Customer Service Consultant in UK


At Reciprocal, Our Customer Service Consultant is a customer service representative. Our primary responsibility is to answer phones and converse with customers. We also discover opportunities to provide information and address and resolve issues. We make adjustments to customer accounts, update information, and document customer contacts.
Customer service consultancy supports in the development of structured customer service processes or the resolution of difficulties in existing customer service management in order to improve customer loyalty and satisfaction. We have excellent communication and interpersonal skills, as well as knowledge of computer applications and sales talents. We also provide suggestions for enhancing customer service efficiency in some organizations.


What Does Customer Service Consultant Do?


At Reciprocal, Our Customer Service Consultant UK connects with customers to manage complaints, process orders, and provide information about a company products and services. We typically provide these services over the phone, but we also connect with consumers in person, via email, or chat. So, go to our website and make an appointment with one of our professional consultants.


What are our customer service consultant responsibilities?

Our customer service consultant responsibilities include listening to customers issues, assisting with problem resolution, and offering information. Accepting client demands is another obligation. It is also critical to collect and record client information. One of the most crucial aspects is also matching consumers expectations and needs in terms of products or services and customer service. The following are the primary responsibilities of our Customer Service Consultant in UK:

  • Explaining the company products and services
  • Taking orders from customers
  • Bills and payments are processed
  • Putting any complaints and disputes to rest
  • Answering all of the clients questions by phone or email
  • Providing outstanding customer service and ensuring client happiness
  • Understanding the client’s wants and expectations
  • Obtaining personal information from clients
  • Recognizing the client’s worries and questions

FAQs of Customer Service Consultant

What is a consumer service consultant?

Customer service consultants communicate with customers to address complaints, process orders, and provide product and service information. They typically provide these services over the phone, but they may also connect with consumers in person, via email, or chat.

What is the role of a Customer Service Consultant in the UK?

In the UK, Customer service consultants assist consumers by answering questions, fixing problems, and recommending further products and services. Although they are company representatives, their primary goal is to assist clients.

What qualifications are required to work as a customer service consultant?

Many unpleasant customer encounters can be traced back to mumbling, losing focus, or utilizing imprecise language. Your agents can be the most compassionate, professional, and upbeat people in the industry, but they must also be able to interact effectively with clients.

How can I escalate an issue with a Customer Service Consultant?

 Complain as soon as possible, preferably in person. When it comes to customer service,
there is no better moment than now.
 Investigate their complaint procedure.
 Please contact them.
 Please leave a review.
 Use social media.
 Consider internal escalation.
 Get the legal system on your side.

What makes a good Customer Service Consultant?

Good customer service follows four important principles: it is individualized, knowledgeable, convenient, and proactive. These elements have the most impact on the consumer experience. Personalized: A human touch is always the foundation of good customer service.

Can Customer Service Consultants help with technical problems?

Yes, Technical Support is support provided to clients who need assistance with technical products such as gear and software. Customer Service, on the other hand, is a set of techniques that strive to ensure that every single interaction between a customer and a business is pleasant to the consumer.

How long does it typically take for a Customer Service Consultant to respond to an email Inquiry?

Customer Service Response Times on Average As a general guideline, the average response time for emails should be between 12 and 24 hours. In contrast, live chat should not last longer than 3-5 minutes. Customers have considerably greater expectations for live chat, so make sure that channel is staffed if you provide it!

What information do I need to provide when contacting a Customer Service Consultant?

When contacting a Customer Service Consultant, then you can get only the solution to your current problem like data management, cloud data, and any IT-related problems.

The solutions we deliver typically fall into the following categories:

Storage Consolidation & Virtualisation


More Efficient Backup Solutions

De-duplication of Data

Automated Tiered Storage Platforms

File Lifecycle Management

Disaster Recovery & Business Continuity

Cloud Storage, Backup and DR Services

Data Management Reporting

Data Migration Services

3rd Party Maintenance Support

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